Problématique

• Money is the turning point of the war. This old adage clearly shows the importance of good collection in business.
• In recent years, good collection management has become a necessity. The recent market changes, globalisation, strong competition and the increase in bankruptcies, have created a situation where the good performance of a credit department is the difference between life and death for businesses.
• With this perspective in mind, no one can deny that acquiring essential knowledge is important.

Objectifs

• Properly proceed to efficient collection by all means available in the company
• Choose or mandate the proper external sources

Qui devrait participer ?

• All personnel who is involved in any way to recover payment
• Sales representatives
• Receptionists
• Secretaries or administrative assistants
• Etc…

Qui plus particulièrement ?

• All collectors
• Credit and collections agents
• Credit managers and supervisors
• Controllers and financial directors

Pourquoi y participer ?

• Learn what goes on in the debtor’s mind
• Develop your telephone communication skills and strategy
• Learn more about available resources to collect efficiently
• Learn to detect quickly swindlers, abusers and financial problems
• Learn about all you can do with a cheque, as well as your rights
• Evaluate alternative ways; legal action or third party collection

Déroulement de l’atelier

• Case study
• Presentation of all aspects of a proper collection technique
• Group discussions and debates
• Open dialogue and exchange of positions with other participants
• Question period
• Workshop notes provided by the trainer resuming the workshop

Contenu

• Collection psychology
• Available means
• Prevention aspect
• Fraud discovery
• The collection call
• Third party collection
• Legal recourse

Les frais d’inscription comprennent : Le déjeuner continental, le dîner, les pauses-café ainsi que le matériel didactique.